1. Personal Information We Collect

When we say "personal information," we mean any information that identifies or can reasonably be linked to you. We collect the following categories of personal information:

• Contact Details: Name, email, billing/shipping address, phone number
• Payment Information: Payment method and transaction data (processed securely by Shopify)
• Account Info: Username, preferences
• Order & Transaction Details: Items viewed, added to cart, purchased
• Communications: Messages or inquiries sent to us
• Device Information: Browser type, IP address, device identifiers
• Usage Data: How and when you interact with our Services
  

2. How We Collect Information

We collect personal information through:

• Direct interactions when you provide it (e.g. placing an order, filling out a contact form)
• Automated technologies, including cookies, through your use of our website
• Third-party service providers (e.g. payment processors, Shopify)
• Business or marketing partners

3. How We Use Your Information

We may use your personal information to:

• Provide and Fulfill Services: Process orders, provide shipping, returns, and customer support
• Personalize and Improve: Recommend products, tailor experiences, and enhance our offerings
• Marketing and Promotions: Send email promotions or show targeted ads (with your consent where required)
• Security and Legal Obligations: Prevent fraud, comply with applicable laws, and enforce our Terms
• You can opt out of promotional emails anytime by clicking the unsubscribe link.

4. How We Share Your Information

Your information may be shared in the following circumstances:

• With Shopify: As our platform provider, Shopify processes data to power our store.
• With Service Providers: For payment processing, shipping, and analytics
• With Marketing Partners: For promotional and advertising purposes (you may have opt-out rights depending on your location)
• With Legal Authorities: If required by law or to protect rights and safety
• With Your Consent: When you request or authorize it

5. Third-Party Links

Our Services may contain links to other websites or services not controlled by us. We are not responsible for the privacy practices of these third-party platforms. We encourage you to read their privacy policies separately.

6. Children's Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information, please contact us to request deletion.

7. Data Security & Retention

We implement appropriate safeguards to protect your data, but no method of transmission over the internet is 100% secure.

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

8. Your Rights

Depending on your location, you may have rights under applicable laws, including:

• Access: Know what personal data we hold about you
• Correction: Update or correct inaccuracies
• Deletion: Request we delete your personal information
• Portability: Request a copy of your information
• Marketing Preferences: Opt out of promotional emails
• Authorized Agents: Submit a rights request on your behalf (with valid documentation)

To exercise your rights, please contact us using the information below. Shopify may also process your data—visit their Privacy Portal for related rights and tools.

9. International Transfers

Your personal data may be processed outside of your country, including in the U.S. or Canada.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will update the "Last Updated" date accordingly. Continued use of our Services indicates your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact:

Fiberworks by Ally
fibreworks.ally@gmail.com
Ontario, Canada